Terms and Conditions
This Agreement applies to your purchases of Product(s) from this Website. The parties to this Agreement are: (1) the person who makes the purchase, referred to throughout the Agreement as “you” or “your”, and (2) our company, BugSlide, is referred to in this Agreement as the “Company”, “we”, and “us”.
We may make changes to the terms and conditions of this Agreement, but the latest version will always appear on this page. Any changes to this Agreement will apply to all new orders placed after the change is published on the Website.
In this Agreement, the following capitalized words have these specific meanings.
‘Product’ means an item available for sale on the Website.
‘Website’ means BugSlide.ca.
Orders of Product(s) are subject to availability. When you place an order, we will confirm it by email, but the order will only become legally binding on us when we send you an email confirming dispatch of the Product(s). If we cannot fulfill your order for any reason, we will notify you as soon as we reasonably can.
We try to ensure that product details displayed on the Website are correct and up-to-date. However, any error or omission in any information on the Website, or in any other communication or document issued by us, may be corrected without any liability on our part.
Images of products on the Website are intended as a guide and the actual product may differ slightly in some respects. All weights and dimensions given are approximate.
Before confirming your order, you should check that your order summary is correct. You should print or retain your email confirmation in case you need to contact us about your order.
The prices shown do not include the delivery fee or taxes/duty if ordering from a country other than Canada, which will be added to your total order price. For more information on foreign tax/duty on purchases, please click here
Orders must be paid for immediately by credit or debit card. If we cannot accept your order for any reason, we will process a full refund.
We will endeavor to deliver the Product(s) as soon as possible after confirmation of your order. However, we cannot accept responsibility for loss or damage caused by any delay in delivering the Product(s).
Delivery will be to the address specified by you when ordering. If you are ordering goods for delivery outside of Canada, please check what taxes or duties may apply, as you will have to pay these yourself. We do not know and cannot control what charges you may have to pay once the Product(s) reach the destination country.
As soon as the Product(s) are delivered to you, you become the owner of those Product(s) and the risk will be passed to you. This means that you will be liable for any subsequent damage, loss or destruction to the Product(s).
Orders are dispatched from our warehouse. Please note that we are unable to influence the delivery of any parcels once they have left our warehouse. Please ensure you have entered the correct delivery details prior to confirming your order. If we are unable to deliver due to wrong information being input at the order stage you will still be charged for all original and additional redelivery costs.
Returns & Warranty Policy
BugSlide will accept returns from orders purchased directly through BugSlide.ca within 60 days of the original purchase date. Items must be in new saleable condition with hangtags attached in order for the items to be accepted. To start the return process please contact us via email at info@BugSlide.comfor a return material authorization. You will need to show your proof of purchase during the return process. The consumer is responsible for the return shipping and handling charges, and a restocking fee may apply once the product is received.
At this time, we are not able to process exchanges for items purchased through BugSlide.ca.
BugSlide is a premium brand and we stand by our product. Our warranty covers manufacturer defects for products purchased through a certified BugSlide Dealer, or product purchased on our website at BugSlide.ca for one year from the date of purchase. This warranty does not cover damages caused by misuse of the product. Any manufacturer’s defects will be reviewed and approved for a warranty claim.
If you would like to submit a warranty claim, please fill out the form below to submit your warranty claim. Once we receive your claim request, it will be reviewed and someone from the Warranty Department will contact you within 5-7 business days to confirm and/or follow up on your claim request. For a faster response, please include an image (upload below) of the part/area of your product of concern. During the claim request process, customers will be asked to provide proof of purchase.
This privacy notice discloses the privacy practices for wwwBugSlide.ca.
This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.